The Fundraising Regulator chooses Syrenis to support Fundraising Preference Service.


The Fundraising Regulator chooses Syrenis to support Fundraising Preference Service.

CAN Mezzanine customer, The Fundraising Regulator, who are based at our Old Street Mezzanine, have announced that software management firm, Syrenis, has won the tender to support the Fundraising Preference Service.

The Fundraising Preference Service (FPS) was discussed over the summer of 2015 in a review into the regulation of charity fundraising. The FPS was created to address frustrations by the public over the lack of control many feel when being approached with regards to fundraising requests, and the amount of times requests are made. 

Fundraising Regulator Logo

The Fundraising Regulator set up a competitive tendering process in order to select which firm would provide the database and telephone service for the FPS. Towards the end of January, it was announced that Warrington-based company, Syrenis had won the contract and were to start work immediately. The service will allow the public to block unwanted communications from charities. Syrenis has extensive experience working with call centres, a deciding factor in them being selected.

The cost of the contract is not known although an initial discussion paper published on the FPS last year, indicates initial set up costs and delivery for the first year is in the region of £750,000.

Fundraising Regulator

Stephen Dunmore, chief executive of the Fundraising Regulator, said: 

"It is essential that the service operates as smoothly and securely as possible, which is why Syrenis is the perfect fit. Its commitment to flexibility will also be an asset as the product develops prior to launch.

"The FPS will help individuals take control of their communication with charities. It is a vital step in rebuilding trust between the public and the sector, however, it is not the only answer and more will need to be done to ensure that charity fundraising is carried out to the highest standards." Source Third Sector


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Category: Sector news