Terms and conditions


CAN Mezzanine - Meeting room hire.

Our terms and conditions (hire for non-Mezzanine organisations)

To read the terms and conditions for Hot desk and Hot desk+ bookings click here.




a) 'CAN Mezzanine’ means CAN Mezzanine Ltd
b) The ‘Premises’ means the CAN Mezzanine Borough, Old Street or Hounslow building

c) The ‘Provider’ means CAN Mezzanine Ltd at: 

CAN Mezzanine Borough - 7-14 Great Dover Street, London SE1 4YR

CAN Mezzanine Old Street - 49-51 East Road, London N1 6AH

CAN Mezzanine Hounslow - 2nd Floor, The Treaty Centre, Hounslow TW3 1ES

d) The ‘Guest User’ means the user of the meeting rooms at CAN Mezzanine Borough, Old Street or Hounslow 

e) The ‘Service(s)’ means any meeting room or conference room selected by the Guest User

f) ‘Additional Services fee(s)’ means the fees owed by the Guest User for the use of any Additional Equipment, Facilities and Services that they use including telephone call charges.


1. Acknowledgement and Acceptance Of Terms Of Use

The Service(s) are offered to the Guest User conditional on their acceptance of the terms and conditions contained in the Service Agreement, without modification.


2. Hire of Meeting Rooms

2.1 The Provider entitles Guest Users to hire Meeting Rooms by the hour, day or half day from the Provider.

2.2 Use of any Facilities will be subject to: (i) availability of the Facilities; (ii) payment of all fees and charges incurred in reserving and/or using the Facilities; and (iii) compliance with the terms and conditions and/or house rules from time to time applicable to the Premises.

2.3 Unless otherwise agreed in writing, settlement of all fees and charges incurred in reserving and/or usingthe Facilities is to be made by the Guest User prior to use and shall not be considered guaranteed until writtenconfirmation has been provided by the Guest User.

2.4 Cancellations or changes received within 24 hours prior to the reserved date will be charged 100% of the total cost. 50% of the total cost will be charged if cancelled between 24 and 48 hours prior to the reserved date. A full refund will only be provided to any cancellation or changes received in advance of 48+ hours of the reserved date. Any cost incurred to third party suppliers (e.g.caterers or equipment suppliers) as a result of cancellation will be payable in full by the Guest User.

2.5 Reservations not made through the Provider are not guaranteed in any way and no pricing structure is guaranteed for reservations not made specifically with the Provider.

2.6 Notice from the Guest User to change or cancel an existing reservation must be made online and sent in writing by email addressed to:

Borough: Chris Hazell -
Old Street: Aaron Gayle -
Hounslow: Sameera Hijazi -

3. Use Of The Provider Other Services

Any other services such as telephone, fax, printing, or copying will be charged as per the Provider's current rate and subject to prior consent with the Provider.

4. Modifications To The Service

4.1 CAN Mezzanine Ltd reserves the right to modify or discontinue all or part of the Service, temporarily or permanently, with or without notice to the Guest User, and is under no obligation to support or update the Service. The Provider will endeavour to provide advanced notice of any alteration to Services in as far as is possible.

4.2 The Guest User acknowledges and agrees that the Provider shall not be liable to the Guest User or any third party in event that the Provider exercises its right to modify or discontinue all or part of the Service.

4.3 The Company reserves the right, in its sole discretion, to change User pricing upon 30 days' notice.


5. Payment

5.1 The meeting room hire fees are payable in advance.

5.2 The Guest User agrees that the Provider may submit charges for fees for other Provider services utilised via invoice.

5.3 If the Guest User has any questions regarding any charges that have been applied to his account, the Guest User must contact the Provider within 30 days of the charge date.

5.4 Payment must be made by the valid credit or debit card designated by the Guest User.

5.5 The Guest User must promptly notify the Provider of changes to the Guest User's billing address.

5.6 In the event of the Guest User failing to discharge his liability to the Provider for the Services provided by the Provider within 7 days of such payment becoming due, the Provider shall be entitled to exclude the Guest User from further use of any services facilities and equipment until all outstanding sums are paid.

5.7 If the Guest User disputes any part of a payment or an invoice, he/she must pay the amount not in dispute by the due date or be subject to a late payment compensation fee. The Provider reserves the right to withhold services while there are any outstanding fees and interest.

5.8 Special offers. Every now and then the provider may send special promotions and offers to its Guest Users. Unless otherwise agreed in writing these offers, once accepted, are strictly not refundable. 


6. Provider's Right & Responsibilities

6.1. The Provider may without notice suspend the provision of services for reasons of political unrest, strikes, or other events beyond our reasonable control.

6.2. The Provider is not liable for any loss as a result of failure to provide a service as a result of mechanical breakdown, strike, delay, failure of staff, termination of its interest in the building containing meeting room space or otherwise, unless it does so deliberately or through gross negligence.

6.3 The Provider is also not liable for any failure until the Guest User has informed the Provider and given reasonable time for rectification. The Guest User agrees that the Provider will not be liable for any loss, damage or claim which arises as a result of, or in connection with, these Terms and Conditions and/or the use of the services except to the extent that such loss, damage, expense or claim is directly attributable to its deliberate act or its gross negligence.

6.4 The Provider will not in any circumstances be liable for loss of business, loss of profits, loss of anticipated savings, loss of or damage to data, third party claims or any consequential loss.

6.5 The Provider strongly advises the Guest User to insure against all such potential loss, damage, expense or liability.

6.6 Unless there is an emergency, the Provider will as a matter of courtesy try to inform the Guest User in advance when it needs to carry out testing, repair or works other than routine inspection, cleaning and maintenance.

6.7 The Provider will use all reasonable endeavours to ensure accurate and expeditious handling of communications for the Guest User, but no responsibility shall attach to the Provider or its staff or agents for any injuries, damage or loss howsoever arising or to whomsoever caused.


7. Guest User's Rights And Responsibilities

7.1 The Guest User shall be entitled to receive the Services subject to these Terms and Conditions.

7.2 The Guest User must only carry on business in the name specified upon Registration.

7.3 The CAN and CAN Mezzanine brands and logos are registered Trade Marks of the Provider. Guest Users may not use the CAN or CAN Mezzanine logos, brands or images in any document or publication, including the internet and in any way in connection with his/her business, unless previously agreed in writing with the Provider.

7.4 The Guest User must only use the meeting room facility for the business stated in the Registration form or subsequently agreed with the Provider.

7.5 The Guest User will not carry on any business which could be construed by the Provider as illegal, defamatory, immoral or obscene and will not use the CAN Mezzanine brand, premises or facilities whether directly or indirectly for any such purpose.

7.6 The Guest User must not carry on a business which involves frequent visits by Guest Users of the public or which competes with the Provider business.

7.7 The Guest User must not put up any signs on any part of the building unless previously agreed with the Provider.

7.8 The Guest User will not be allowed to use the meeting room facility outside of normal business hours unless specifically authorised in writing in exceptional circumstances.

7.9 The Guest User's obligations are to pay the stipulated fee and the costs of all other services provided on the due dates and to perform all of the obligations on the part of the Guest User contained in these Terms and Conditions.

7.10 The Guest User will fully indemnify the Provider against any expenses, costs, claims, damages or penalties incurred by the Provider in connection with these Terms & Conditions howsoever occasioned.

7.11 The Guest User will not send or deliver or cause to be sent or delivered to the Premises any noxious, harmful, dangerous, live, perishable or bulky objects.

7.12 It is the Guest User's responsibility to arrange insurance for his/her own property, brought into the CAN Mezzanine building and for his/her own liability for employees and to third parties.

7.13 When the Guest User makes use of the Provider's meeting room facilities the Guest User agrees that:

7.13.1 Such meeting rooms shall be used for general office purposes only.

7.13.2 The Guest User shall maintain the meeting room/s in their existing condition and shall notify the Provider immediately of any damage caused by the Guest User and the Guest User's employees and visitors.

7.13.3 The Guest User shall be liable for all damage caused by the Guest User and the Guest User's employees and visitors.

7.14 The common areas of the Premises will only be used in such a way as to have regard to the rights and interests of other users.

7.15 The Guest User must take good care of all parts of the meeting room/s, its equipment, fittings and furnishings. The Guest User must not alter any part of it. The Guest User is liable for any damage caused by the Guest User or those in the meeting room/s with his/her permission or invitation. The Guest User must incorporate extra time for tidying up the meeting room/s, inlcuding washing up of the used glassware, crockery and cutlery using the kitchen facilities provided. Failure to do so may result in additional charges.

7.16 The Guest User must not install any furniture or office equipment, cabling, IT or telecoms connections without the Provider consent, which it may withhold at its absolute discretion.

7.17 Any access passes issued to the Guest User remain the Provider's property at all times. The Guest User must not allow anyone else to use them without the Provider consent. Any loss must be reported to the Provider immediately and the Guest User must pay the cost of replacement access pass.

7.18 The Guest User agrees to comply with the Code of Conduct procedures and regulations which the Provider imposes generally on users of the CAN Mezzanine building for health and safety and other reasons. It is the Guest User's responsibility to ensure that everyone in the building with his/her permission or invitation also complies with the Code of Conduct and Premises rules.

7.19 The Guest User must at all times respect the privacy and convenience of others using the Premises. The Guest User agrees not to do anything that will cause any nuisance or annoyance, that will interfere in any way with the use of the CAN Mezzanine building, that will increase the insurance premiums that the Provider has to pay, or cause loss or damage to the Provider or to the owner of any interest in the building which contains the meeting room facility.  


8. Provider's Limitation Of Liability

8.1. The Provider is not responsible for the negligence and/or failure to furnish any service, including but not limited to the service of conveying messages, communication and other utility or services or any of it's Affiliates, Suppliers and any of their respective Officers, Directors, Employee, Partners, Agents and Representatives. The Guest User's sole remedy and Provider's sole obligation for any failure to render any service, any error or omission, or any delay or interruption of any service, is limited to an adjustment to the Guest User's bill in an amount equal to the charge for such service for the period during which the failure,delay or interruption continues.

8.2. With the sole exception of the remedy described above, the client expressly and specifically agrees to waive, and agrees not to make, any claim for damages, direct or consequential, including with respect to lost business or profits, arising out of any failure to furnish any service, any error or omission with respect thereto, or any delay or interruption of services. CAN and CAN Mezzanine disclaim any warranty of merchantability or fitness for a particular purpose.


9. Damage And Insurance

The Guest User is responsible for ensuring their personal property against all risks. The Guest User has the risk of loss with respect to any of their personal property. The Guest User agrees to waive any right of recovery against the Provider, its directors, officers and employees for any damage or loss to the Guest User's property under their control. All property in the meeting / board / conference room space is understood to be under the Guest User's control. 


10. General

10.1. Except where we are grossly negligent, you must indemnify us in respect of all liability, claims, damages, losses and expenses which may arise:

10.1.1. If someone dies or is injured in the meeting / board / conference room space in use;

10.1.2. from a third party in respect of the use of the services;

10.1.3. if the Guest User does not comply with these Terms and Conditions.

10.2. The Guest User must also pay any costs, including reasonable legal fees, which the Provider incurs in enforcing these Terms and Conditions.


CAN Mezzanine Ltd. No. 05976914. Charity No. 1128255

Registered in England and Wales. Registered address and correspondence as above.